I have over 38 years of experience in the Telecommunications industry. I have deep experience in managing all aspects of service and sales operations activities, motivating and developing teams of Engineers, Pre-sales experts and System Developers combined with a wealth of commercial and customer service experience.
The Business Management System Directorate within GCI covers corporate security & IT, ISO and PCIDSS certifications of which we have 9001/14001/20000/27001/NIS/ESOS/SECR/PCIDSS/Cyber Essentials Plus and GDPR….. also i’m a qualified GDPR Practitioner.
GCI’s Data Protection Officer.
My proudest moment has been the releasing of a full Business Management system across GCI, which covers all business functionality as listed below :-
Opportunity Management
Quotes-to-Order
OM/PM Workflow
Inventory/CMDB
Service Desk Incident Management
Timesheet & Expenses
Contract Management
Billing and Purchase Ledger
This includes full integration with in-house build quote-to-order applications.
Our mantra is: “We innovate to create efficiency and make doing business easier – Plus we “Do the right thing”
